COVID-19 PROTOCOLS

CUSTOMER RESPONSIBILITY 

WHILE WE ARE TAKING ALL MEASURES TO ENSURE THE  HEALTH AND SAFETY OF OUR CUSTOMERS AND OUR STAFF, WE ASK THE SAME DUE DILIGENCE OF OUR CUSTOMERS. PLEASE ABIDE AND BE VIGILANT.

  • MASKS AND GLOVES ARE MANDATORY IN SHOP AND FOR CURBSIDE PICKUP. NO EXCEPTIONS. 

  • READ & FOLLOWnOUR STRICT SHARPENING PROTOCOLS LAID OUT IN DETAIL ON OUR WEBSITE

  • APPOINTMENTS ARE STRONGLY ENCOURAGED FOR IN-STORE SHOPPING. IT WILL GUARANTEE YOU A TIME SLOT.

  • ONLY TWO CUSTOMERS ARE ALLOWED IN THE SHOP AT A TIME. FIRST COME, FIRST SERVE. APPOINTMENTS WILL BE PRIORITIZED.

  • GET AN IDEA OF WHAT YOU ARE LOOKING FOR BEFORE YOU COME IN THE STORE. THIS WILL EXPEDITE THE PROCESS OF OUR 2-CUSTOMER SYSTEM.

  • ORDER ONLINE FOR CURBSIDE PICKUP IF YOU KNOW WHAT YOU WANT! THIS WILL ELIMINATE FOOT TRAFFIC IN THE STORE.

  • IF YOU HAVE A COUGH OR ARE NOT FEELING WELL, DO NOT COME IN! 

  • DO NOT COME IN WITH A GROUP!
  • HAVE A GREAT ATTITUDE! WE ARE ALL DOING OUR BEST TO ADJUST TO THIS NEW VERSION OF NORMAL IN A RETAIL ENVIRONMENT. 

 

COVID19 SHARPENING SERVICE PROTOCOLS 

*READ CAREFULLY*

  • We are accepting limited knife sharpening by appointment & curbside dropoff/pickup only. 

  • Customers MUST WEAR A MASK WHEN DROPPING OFF KNIVES. No exceptions.

  • Call the shop to make an appointment. 

  • Knives must be fully sanitized in hot soapy bleach water before dropping off. 

  • Failure to sanitize your knives will result in a $25 cleaning fee. We'll be able to tell!

  • Put knives in a disposable bag with your name, phone number, & email written on a note inside. 

  • No serrated knives, NO BLOCKS, no blade guards, sayas, kitchen towels, or knife rolls. 

  • CLEAN KNIVES ONLY!

  • We will then email you an invoice from Square with the total and you will pay via e-invoice. 

  • We’ll text you when the knives are ready for pickup curbside

  • You will call us when you are pulling up so we can meet you outside. 

  • It is MANDATORY for customers to wear masks when dropping off/picking up.

 

WE HAVE THE RIGHT TO REFUSE SERVICE TO ANYONE. HEALTH AND SAFETY IS OUR PRIORITY. RULES ARE IN PLACE FOR EVERYONE’S PROTECTION.