Shipping & Return Policy
Shipping Delays:
- Due to the COVID-19 pandemic, expect USPS shipping delays. These delays are beyond our control.
- Please allow 24 hours for processing and handling.
Fraud Prevention:
- Due to fraudulent online orders, we may require you to email a photo ID matching the credit card and billing address used for the purchase.
Domestic Shipping:
- All domestic orders are shipped through USPS Priority 3-day flat rate. Please allow up to 3 business days for delivery.
- We cannot control delivery times once the package has left our possession.
- Your tracking number will be emailed to you from USPS.com.
Insurance and Signatures:
- Customers have the option to insure their packages and/or require a signature at checkout.
- We are not responsible for replacing lost, stolen, or damaged products during shipment caused by the courier if these options are not selected.
Returns:
- Returns must be made within 30 days of purchase and must include a receipt.
- Knives being returned must be unused and include the original box and all contents.
- Returns are for store or online credit only; no cash returns.
International Shipping Policy and Terms & Conditions
Pricing:
- Prices are shown in US Dollars ($). For conversion, we recommend using a currency converter app.
Duties and Taxes:
- Any import duties, taxes, or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer.
- Coutelier is not responsible for shipments held up by customs.
- Packing slips for international shipments cannot be marked as “gift” or with altered prices and/or values.
Processing Time:
- International orders may require 2-3 business days prior to shipment for location and customs processing.
Shipping Restrictions:
- Cutlery cannot be shipped to certain destinations due to international shipping restrictions.
- Please check if your country allows the importation of knives before placing your order.