Shipping Delays:

• Due to the COVID-19 pandemic, expect USPS shipping delays. These delays are beyond our control.
• Please allow 24 hours for processing and handling.

Fraud Prevention:

• Due to fraudulent online orders, we may require you to email a photo ID matching the credit card and billing address used for the purchase.

Domestic Shipping:

• All domestic orders are shipped through USPS Priority 3-day flat rate. Please allow up to 3 business days for delivery.
• We cannot control delivery times once the package has left our possession.
• Your tracking number will be emailed to you from USPS.com.

Insurance and Signatures:

• Customers have the option to insure their packages and/or require a signature at checkout.
• We are not responsible for replacing lost, stolen, or damaged products during shipment caused by the courier if these options are not selected.

Returns:

• Returns must be made within 30 days of purchase and must include a receipt.
• Knives being returned must be unused and include the original box and all contents.
• Returns are for store or online credit only; no cash returns.

Pricing:

• Prices are shown in US Dollars ($). For conversion, we recommend using a currency converter app.

Duties and Taxes:

• Any import duties, taxes, or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer.
• Coutelier is not responsible for shipments held up by customs.
• Packing slips for international shipments cannot be marked as “gift” or with altered prices and/or values.

Processing Time:

• International orders may require 2-3 business days prior to shipment for location and customs processing.

Shipping Restrictions:

• Cutlery cannot be shipped to certain destinations due to international shipping restrictions.
• Please check if your country allows the importation of knives before placing your order.