- Please allow 24 hours for processing and handling.
- Due to fraudulent online orders, we may require you to email a photo ID matching the credit card and billing address used for the purchase via email.
All domestic orders are shipped through USPS Priority 3-day flat rate. Please allow up to 3 business days. Delays beyond our control may occur during COVID-19 Pandemic and holiday time due to high volume of USPS shipments. We cannot control delivery times once the package has left our possession. Your tracking number will be emailed to you from USPS.com.
- Customers have the option to insure/require a signature for their packages at checkout, therefore we are not responsible for replacing lost, stolen, or damaged products during shipment caused by the courier. This is not included in shipping, but available additionally at the customer's discretion.
- Returns must be made within 30 days of purchase and must have a receipt. Knives being returned cannot have been used in any capacity, and must include in the box and all original contents. Returns are for store or online credit only - no cash returns.
International Shipping Policy and Terms & Conditions
Prices are shown in US Dollars ($). For conversion, we recommend using a currency converter app.
Any import duties, taxes, or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer.
- Coutelier is not responsible for shipments held up by customs.
Packing slips for international shipments cannot be marked as “gift” or with altered prices and/or values.
International orders may require 2-3 business days prior to shipment for location & customs processing.
Cutlery cannot be shipped to certain destinations due to international shipping restrictions. Please check to make sure that your country allows for importation of knives before placing your order.